Customer Experience at Masonicare

Masonicare is committed to providing an exceptional Customer Experience to our patients, residents, friends and family members, referral sources, and others. Our goal is to deliver a “Masonicare Experience” that exceeds expectations. We welcome your feedback – be it questions, compliments or suggestions for improvement. Feel free to email us at customerexperience@masonicare.org to share your thoughts. Please note that these staff members are not able to answer medical questions.

Make a submission to Masonicare's ICARE Employee Recognition Program

Masonicare is dedicated to providing high-quality care and customer service, and our employees are the key. We’re making it a priority to recognize team members who have gone above and beyond in exhibiting our Core Values: Innovation, Compassion, Accountability, Respect, and Excellence (or ICARE for short). This could include a nurse who provides exceptional clinical care or a homemaker who greets everyone with extra kindness and a warm smile. If one of our team members impacted your Masonicare Experience in a positive way, please fill out the form below so we can recognize them for their efforts!

Employee First Name*

Employee Last Name

Position

Location or Affiliate*

How did this person impact your Masonicare Experience? (please provide specific details):*

Your First Name*

Your Last Name*

I am a*

Email Address*

Phone Number

*Indicates required fields.

A customer is the most important visitor on our premises. He is not dependent on us - we are dependent on him. He is not an interruption in our work - he is the purpose of it. He is not an outsider in our business - he is a part of it. We are not doing him a favor by serving him - he is doing us a favor by giving us an opportunity to do so.

Customer Experience at Masonicare

Make a submission to Masonicare's ICARE Employee Recognition Program

-Mahatma Gandhi