Make a submission to Masonicare's "Go the Extra Mile" (GEM) Employee Recognition Program

Masonicare's GEM program recognizes team members who provide a customer experience that's above and beyond expectations. Customers of all kinds - patients, residents, family members, visitors - are invited to share their feedback about staff members that "Go the Extra Mile". The qualities of a GEM come in all forms - from a nurse who provides exceptional clinical care to a housekeeper who greets everyone with extra kindness and a warm smile. If one of our team members impacted your Masonicare Experience in a positive way, please fill out the form below so we can recognize our GEM for their exceptional efforts!

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Masonicare is a proud member of The Beryl Institute, an international organization dedicated to furthering Patient Experience. Our team includes a Certified Patient Experience Professional (CPXP), a designation earned through The Patient Experience Institute (PXI).

Certified Patient Experience ProfessionalThe Beryl InstitutePatient Experience Institute

A customer is the most important visitor on our premises.  He is not dependent on us - we are dependent on him. He is not an interruption in our work - he is the purpose of it. He is not an outsider in our business - he is a part of it. We are not doing him a favor by serving him - he is doing us a favor by giving us an opportunity to do so.

-Mahatma Gandhi