Customer Experience at Masonicare

Masonicare is committed to providing an exceptional Customer Experience to our patients, residents, friends and family members, referral sources, and others. Our goal is to deliver a “Masonicare Experience” that exceeds expectations. The Customer Experience Department welcomes your feedback – be it questions, compliments or suggestions for improvement. Feel free to email us at customerexperience@masonicare.org to share your thoughts. Please note that Customer Experience staff are not able to answer medical questions.

Make a submission to Masonicare's "Go the Extra Mile" (GEM) Employee Recognition Program

Masonicare's GEM program recognizes team members who provide a customer experience that's above and beyond expectations. Customers of all kinds - patients, residents, family members, visitors - are invited to share their feedback about staff members that "Go the Extra Mile". The qualities of a GEM come in all forms - from a nurse who provides exceptional clinical care to a housekeeper who greets everyone with extra kindness and a warm smile. If one of our team members impacted your Masonicare Experience in a positive way, please fill out the form below so we can recognize our GEM for their exceptional efforts!

Employee First Name*

Employee Last Name

Position

Location or Affiliate*

How did this person impact your Masonicare Experience? (please provide specific details):*

Your First Name*

Your Last Name*

I am a*

Email Address*

Phone Number

*Indicates required fields.

Masonicare is a proud member of The Beryl Institute, an international organization dedicated to furthering Patient Experience. Our team includes a Certified Patient Experience Professional (CPXP), a designation earned through The Patient Experience Institute (PXI).

A customer is the most important visitor on our premises. He is not dependent on us - we are dependent on him. He is not an interruption in our work - he is the purpose of it. He is not an outsider in our business - he is a part of it. We are not doing him a favor by serving him - he is doing us a favor by giving us an opportunity to do so.

Customer Experience at Masonicare

Make a submission to Masonicare's "Go the Extra Mile" (GEM) Employee Recognition Program

Masonicare is a proud member of The Beryl Institute, an international organization dedicated to furthering Patient Experience. Our team includes a Certified Patient Experience Professional (CPXP), a designation earned through The Patient Experience Institute (PXI).

-Mahatma Gandhi