As the new year begins, I would like to share something to remind us of the impact our work has on others.
I often receive letters expressing appreciation for the care someone received from a Masonicare affiliate. Just before Christmas I received two letters on the same day that were particularly noteworthy. One was from a daughter expressing appreciation for the excellent hospice care her father had received from Masonicare Home Health & Hospice. In particular, she expressed appreciation for the seamless transition from hospital to home that our hospice team gave the family.
The second letter was from the wife of a patient at Masonicare at Newtown. Our Newtown facility was the fourth nursing home her husband had been in. She wrote that the care and attention being given her husband was wonderful – and far superior to their previous experiences.
These compliments go a long way to defining the culture at Masonicare. A memorable patient and family experience is at the center of everything we do. What distinguishes us is the exceptional caring nature in which our staff handles their roles. Every patient and family encounter should reflect the dignity and caring we would give our own mother, father or grandparent.