Ecards | Masonicare Board Website | Patient Portals | Employee Portal Help Desk Software
Masonicare HelpLine

Standards and Accreditation

Dedicated to high standards

More Connecticut seniors entrust their well-being to Masonicare than any other state-wide resource for older adults. We believe our dedication to quality care and service excellence is part of what drives this strong preference. Don’t just take our word for it, though. Masonicare has passed a rigorous screening by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) to earn accreditation. Masonicare is also accredited by Connecticut’s State Medical Society in continuing education. In addition, our Masonicare at Ashlar Village retirement community has also been recognized by the Continuing Care Accreditation Commission (CCAC) for its commitment to continuous improvement and resident satisfaction.

Such high standards are also a source of pride among our many employees, each of whom promises to adhere to these standards:

Standards of Service Excellence

  1. Treat all people well.
  2. Respect the privacy and confidentiality of residents, patients, visitors and staff.
  3. Present a professional image.
  4. Answer the telephone professionally.
  5. Listen to residents, patients, visitors and staff, then act promptly to address requests or concerns.
  6. Anticipate the services and information people will need, then take action to provide it.
  7. Maintain a safe and clean environment.